Shipping policy
Effective Date: 24/11/2024
Welcome to ESKA Store! We strive to ensure that your orders are delivered promptly and securely. This Shipping Policy outlines the terms and conditions related to shipping, delivery, and handling of your purchases.
1. Processing Time
- Orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed.
- You will receive an email notification with tracking details once your order is shipped.
2. Shipping Methods and Delivery Time
We offer various shipping options to meet your needs. Delivery times and costs depend on the shipping method selected during checkout:
- Standard Shipping: Estimated delivery time is 5–7 business days.
- Express Shipping: Estimated delivery time is 2–4 business days.
Delivery times may vary based on your location and external factors such as weather, carrier delays, or customs clearance.
3. Shipping Charges
Shipping costs are calculated at checkout based on the weight, size, and destination of your order. Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.
4. Shipping Locations
We currently ship to most regions within [India/Your Country]. Unfortunately, we do not deliver to P.O. boxes or restricted areas. If you are unsure whether we deliver to your location, please contact us before placing your order.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your package on the carrier’s website.
6. Delivery Issues
a. Delayed Delivery
If your order is delayed beyond the estimated delivery time, please contact our customer service team for assistance.
b. Failed Delivery Attempts
If delivery fails due to incorrect address details or inability to reach you, the package may be returned to us. In such cases:
- We will contact you to confirm the correct address.
- Additional shipping charges may apply for re-delivery.
7. Damaged or Lost Shipments
We take utmost care in packaging your orders. However, if your package is lost or damaged during transit:
- Notify us within 48 hours of receiving the package.
- Provide photographic evidence for damaged shipments.
- We will investigate the issue and offer a replacement or refund, as applicable.
8. International Shipping
At this time, we do not offer international shipping. Please check back for updates as we expand our services.
9. Changes to Shipping Policy
We may update this policy from time to time. Changes will be posted on this page, and the updated policy will apply to all future orders.
10. Contact Us
If you have any questions or concerns regarding shipping, please contact us:
Email: support@eskastore.com
Phone: +91 8005530326
Thank you for shopping with ESKA Store. We are committed to delivering your orders with care and efficiency!